Shipping

Production Times

From when you make your payment your custom picks, straps or mosaics will ship within 2 to 5 business days, however orders containing TRU GRIP custom picks will take slightly longer and will ship within 5 to 7 business days. Occasionally an order may take longer to produce, we will contact you if this is the case.

Orders of product from the online store usually ship within 2 business days, unless it is out of stock - in which case we will contact you to arrange a refund or replacement.

Feel free to contact us if you have any questions about how long your order will take.

If you have a specific deadline please let us know before you order, we will always try to accommodate rush orders although it’s not always possible.

You may also enter your deadline in the 'Extra Comments' box when ordering your custom guitar picks or straps, we will do our best to accommodate.

To meet urgent deadlines we would suggest paying a little extra, and we’ll send your order by Express Post.

Please contact us if you need express shipping outside of Australia, or you can calculate your shipping rate at checkout.

Returns

Don't love your order? Oh no, something must have gone wrong :( We want you to love your item, so all you need to do is contact us within 30 days of receiving them to let us know you’d like to return your order and why. Unfortunately we don't accept returns if you simply change your mind, only if there has been a printing error or we supplied the wrong item. More information about Returns can be found here.

Shipping Costs

Australia:

  • Standard Shipping (3-5 business day delivery, non-trackable, up to 10 picks): $1.95
  • Standard Shipping (3-5 business day delivery, trackable, up to 500g): $6.95
  • Express Post: (1-2 business day delivery, trackable, up to 500g): $10.95

USA:

  • First Class Mail delivery (up to 1lb/360g): $4.50
  • Priority Mail delivery: $7.50 - $11.50 depending on order weight

Rest of the world:

  • Shipping is calculated at checkout. You can also work out your shipping costs in the cart by using our shipping rates calculator. The shipping cost will depend on the total weight of your order and your shipping location.

Shipping Times

Australia:

  • From dispatch standard shipping within Australia usually takes 3 to 5 business days. Shipping can take longer to rural areas and during holiday periods.
  • From dispatch Express Post within Australia takes 1 to 2 business days to locations within the guaranteed Australia Post network (http://auspost.com.au/parcels-mail/delivery-areas.html).

USA:

  • From dispatch shipping to USA can take between 3 to 10 business days. Shipping can take longer to rural areas and during holiday periods. Tracking is available on all shipping services to USA.

Rest of the world:

  • From dispatch shipping for the rest of the world can take 1 to 3 weeks. Unfortunately tracking is not available to all countries - please enquire with us if you need expedited shipping with tracking and we'll see if it's available and provide a quote.