From when you make your payment, your custom picks, guitar straps or mosaic will leave our warehouse in 2 to 5 business days, however orders containing TRU GRIP custom picks will take slightly longer and will leave our warehouse in 5 to 7 business days. Occasionally an order may take longer to produce, we will contact you if this is the case.
Orders of product from the online store usually leave our warehouse in 2 business days, unless it is out of stock - in which case we will contact you to arrange a refund or replacement.
Feel free to contact us if you have any questions about how long your order will take.
If you have a specific deadline please let us know before you order, we will always try to accommodate rush orders although it’s not always possible. You may also enter your deadline in the 'Extra Comments' box when ordering your custom guitar picks or straps, we will do our best to accommodate.
To meet urgent deadlines we would suggest paying a little extra, and we’ll send your order by Express Post. Please contact us if you need express shipping outside of Australia, or you can calculate your shipping rate at checkout.
Australia:From dispatch standard shipping within Australia usually takes 3 to 5 business days. Shipping can take longer to rural areas and during holiday periods.
USA:From dispatch shipping to USA can take between 3 to 10 business days. Shipping can take longer to rural areas and during holiday periods. Tracking is available on all shipping services to USA.
Rest of the world:From dispatch shipping for the rest of the world can take 1 to 3 weeks. Unfortunately tracking is not available to all countries - please enquire with us if you need expedited shipping with tracking and we'll see if it's available and provide a quote.
As a Grover Allman customer, you may submit content for print, including photography, artwork, text and the like. You are solely responsible for your own content and the consequences of submitting and printing your content. You affirm, represent and warrant that you own or have the necessary licenses, rights, consents and permissions to publish content you submit. Likewise, you license to Grover Allman all patent, trademark, trade secret, copyright or other proprietary rights in and to such content for reproduction, distribution and promotional purposes.
For clarity, you retain all of your ownership rights in your content. However, by submitting content to Grover Allman you hereby grant Grover Allman permission to use, reproduce, distribute, prepare derivative works of and display the content in connection with our products, services and website. Content may be used for but not limited to the following: samples, website imagery, promotional materials and displays in retail stores and trade shows.
You may expressly decline permission to use your content for such purposes during the custom digital proof approval process or by contacting Grover Allman.
Grover Allman does not endorse any content displayed in online images or samples or any opinion, recommendation or advice expressed therein, and Grover Allman expressly disclaims any and all liability in connection with content.
Grover Allman does not permit copyright-infringing activities and infringement of intellectual property rights, and we will remove such content if properly notified of the infringement on another’s intellectual property rights. Grover Allman reserves the right to remove or discontinue use of any content without prior notice.
These terms and conditions are subject to change from time to time, such changes to be effective upon posting on this website. Your continued use of the website after any such changes will indicate your acceptance of such changes.
In using this Site, you agree to not:
You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site or access to the Site without Grover Allman’s express written consent.
Prices for products are described on the Site. Prices and products may change at Grover Allman’s discretion.
Grover Allman reserves the right to alter, amend, vary or otherwise change any information on this Internet site at any time and without notice to you.
The provision of any URL or link is done for the convenience of users of this Internet site. It does not constitute an endorsement by Grover Allman of that URL or link or the information at that Internet site.
Unless expressly stated otherwise, Grover Allman claims copyright ownership of all material on this Internet site.
You may download, display, print and reproduce this material in unaltered form (attaching a copy of this notice) for your personal, non-commercial use. Grover Allman reserves the right to revoke such permission at any time.
Apart from this permission and uses permitted under the Copyright Act 1968, all other rights are reserved.
Contact Grover Allman with any requests for further authorisations, including authorisations to use material on this web site for commercial purposes.
Contact Grover Allman if you believe copyrighted work is available on the Grover Allman website in such a way that constitutes copyright infringement, or a breach of an agreed licence or contract.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Custom printed products are non-returnable unless the product has been printed incorrectly or misprinted eg: blurry, off-centre, incorrect colours, image is unlike the digital proof provided with initial order confirmation email. Or, we have supplied the incorrect gauge, guitar pick/guitar strap colour or shape. If such an error has occurred we will re-print your order free of charge upon receipt of your rejected product.
If you would like to return a custom printed products you may contact us by email to arrange a return (shipping costs are at the customers expense).
Once we have received your returned order we will inspect the products and determine whether a re-print is necessary. The final decision on whether we will re-print your order lies with us (Grover Allman). If we believe your order matches the digital proof provided we will return the picks to you and you will be charged for the shipping.
Additional non-returnable items:
Downloadable software products
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you paid by bitcoin, you will receive your refund equal to the Australia Dollar value paid at the time your order was placed, not the equivalent bitcoin amount.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 2/52 Weaver St, Edwardstown, SA 5039, Australia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 2/52 Weaver St, Edwardstown, SA 5039, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.